Return Merchandise Authorization (RMA) Request

Please fill out this online form; once submitted you will receive an email with your RMA (Return Merchandise Authorization) number and ship-to address. Be sure to send your repair attention service department and include your RMA number on the mailing label.

If your repair is in-warranty, please also include a copy of your purchase receipt.

You will be contacted by our service department and presented with an estimate prior to making any repairs. Warranty service will be by repair or replacement at our option. If you need immediate support, you may phone us at 301-591-9904 or contact us by email at

Please note items displaying an asterisk (*) are mandatory fields.

If different than above, please input the return address for the equipment.

Conference Systems is a division of PSAV. PSAV is the preferred audiovisual rental and staging partner for major hotel brands, conferences/conventions, hospitality management companies, as well as various independent customers and clientele throughout the world.

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Conference Systems
20405 Seneca Meadows Parkway
Germantown, MD 20876

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